INFORMATION AND
RETURNS POLICY
PRICES
Please Note:
We pay all taxes and shipping costs.
The price you see is the price you pay
We pay all taxes and shipping costs.
The price you see is the price you pay
DELIVERY
When will I get my order ?
It takes 24 - 48 hours to fulfill an order,
before being immediately shipped out.
The shipping time depends on your location,
but can be estimated as:
UK: 2-5 business days
USA: 2-5 business days
Europe: 6-8 business days
Australia: 2-14 business days
Japan: 4-8 business days
International: 10-20 business days
If it takes any longer, use your tracking link
(check your spam folder)
Where will my order
ship from ?
ship from ?
We work with an on-demand order
fulfillment company with facilities worldwide
fulfillment company with facilities worldwide
Will I be charged customs
for my order ?
for my order ?
An additional customs and tax fee
can occur on international orders.
This fee is not in our control and is
assessed by your local customs office.
Customs policies vary widely for every country
so please check with your local customs office
directly to see if they apply duties and taxes
to your purchases.
can occur on international orders.
This fee is not in our control and is
assessed by your local customs office.
Customs policies vary widely for every country
so please check with your local customs office
directly to see if they apply duties and taxes
to your purchases.
My order should be here by now,
but I still don’t have it.
What should I do ?
but I still don’t have it.
What should I do ?
Before getting in touch with us,
please help us out by doing the following:
Check your shipping confirmation email
for any mistakes in the delivery address
Ask your local post office
if they have your package
Check with your neighbours in case
the courier left the package with them
If the shipping address was correct,
and the package wasn’t left at the
post office or at your neighbour’s,
get in touch at:
Please include your order number
If you did find a mistake in your
delivery address, please tell us -
we can send you a replacement,
but shipping may be charged.
How are your products made ?
We specialise in photomontage
and carefully restored vintage prints.
Restorations can take 4-5 days.
Original artwork can take up to 2 weeks.
All images are created in ultra high definition
and printed at a minimum of 300 Dpi.
We work with an established
printing and shipping company.
They have locations worldwide.
This means your orders are printed
and delivered from the facility
that is closest to you.
All products are sourced from
renewable and non-toxic materials
and carefully restored vintage prints.
Restorations can take 4-5 days.
Original artwork can take up to 2 weeks.
All images are created in ultra high definition
and printed at a minimum of 300 Dpi.
We work with an established
printing and shipping company.
They have locations worldwide.
This means your orders are printed
and delivered from the facility
that is closest to you.
All products are sourced from
renewable and non-toxic materials
How do I track my order ?
You’ll receive a tracking link via email
when your order is shipped out.
(Also check your spam folder)
If you have any questions about
your tracking or shipment,
please get in touch.
I received a wrong/damaged
product, what should I do ?
product, what should I do ?
We’re sorry if your
product arrived damaged.
To help us resolve this for you
quickly, please email us at:
contact@newwaveposters.com
Please include your order number and
any other relevant details.Photos can
help us track the source of the fault.
We’ll get back to you with a
resolution straight away.
product arrived damaged.
To help us resolve this for you
quickly, please email us at:
contact@newwaveposters.com
Please include your order number and
any other relevant details.Photos can
help us track the source of the fault.
We’ll get back to you with a
resolution straight away.
Do you offer refunds ?
Refunds are offered to customers
that receive incorrect or damaged items.
If any of these apply, please contact us:
contact@newwaveposters.com
Provide photos where possible, and
we'll provide a solution the same day.
that receive incorrect or damaged items.
If any of these apply, please contact us:
contact@newwaveposters.com
Provide photos where possible, and
we'll provide a solution the same day.
Can I exchange an item
for a different size/color ?
for a different size/color ?
At this time, we don’t offer exchanges.
If you’re unsure which size would fit,
check out our sizing charts. We have
one for every item in our store - in
the product description section
Though extremely rare, it’s possible that
an item could have been mislabelled.
If that’s the case, please inform us at:
contact@newwaveposters.com
Include your order number and
photos of the mislabelled item,
and we’ll send you a new one,
or issue a refund
If you’re unsure which size would fit,
check out our sizing charts. We have
one for every item in our store - in
the product description section
Though extremely rare, it’s possible that
an item could have been mislabelled.
If that’s the case, please inform us at:
contact@newwaveposters.com
Include your order number and
photos of the mislabelled item,
and we’ll send you a new one,
or issue a refund
Please Note:
These terms are based on the
standard policy as set down
by our fulfillment company.
Please contact us if you need
any further help or information.
These terms are based on the
standard policy as set down
by our fulfillment company.
Please contact us if you need
any further help or information.
BACK TO NEW WAVE POSTERS
New Wave Posters
A brand of New Wave Publishing Ltd
UK Registered Company No: 10281325
82A George Carter Rd, Suffolk, UK
IP28 7DE
contact@newwaveposters.com
contact@newwavepublishing.com
(+44) 07902 777531
A brand of New Wave Publishing Ltd
UK Registered Company No: 10281325
82A George Carter Rd, Suffolk, UK
IP28 7DE
contact@newwaveposters.com
contact@newwavepublishing.com
(+44) 07902 777531
NEW WAVE PUBLISHING LTD 2026